How priceless is your unfailing love!
Both high and low among men find refuge in the shadow of your wings.
They feast on the abundance of your house; you give them drink from your river of delights.
For with you is the fountain of life; in your light we see light.
I just learned that it never hurts to call the manufacturer when you have a problem, even if it’s iffy. Here’s the story:
I have a ticking pedal. It sometimes goes away, but always comes back and keeps getting worse. A bike shop overhaul costs $70 for the pair; a new pair costs $130; a lower-level pair costs $80. I reluctantly decided to overhaul my current pair, but felt that $70 sounds awfully steep. So I checked the manufacturer’s web site and discovered that my pedals have a 2 year warranty. Hmmm, I thought, I bought these pedals last July. That’s not two years ago. So I decided to call, figuring, What the heck? Can’t hurt to see what they say.
Crank Bros. told me: Mail them to us and we’ll fix them for free. DUDE. They didn’t care if it was their fault or mine; they said they’ll give my pedals “the spa treatment” (a direct quote) for no charge. To save $70, I will gladly mail my pedals to Laguna Beach. Boy am I glad I gave them a call!
Also, I got my camera back from Canon a while ago. As you may recall from this post, I shipped it off to them for repairs back in July. They fixed it for free, and it’s worked perfectly since we received it. Just another reason to call the manufacturer.