~~~
Day’s Verse:
How priceless is your unfailing love!
Both high and low among men find refuge in the shadow of your wings.
They feast on the abundance of your house; you give them drink from your river of delights.
For with you is the fountain of life; in your light we see light.

~~~

I just learned that it never hurts to call the manufacturer when you have a problem, even if it’s iffy. Here’s the story:

I have a ticking pedal. It sometimes goes away, but always comes back and keeps getting worse. A bike shop overhaul costs $70 for the pair; a new pair costs $130; a lower-level pair costs $80. I reluctantly decided to overhaul my current pair, but felt that $70 sounds awfully steep. So I checked the manufacturer’s web site and discovered that my pedals have a 2 year warranty. Hmmm, I thought, I bought these pedals last July. That’s not two years ago. So I decided to call, figuring, What the heck? Can’t hurt to see what they say.

Crank Bros. told me: Mail them to us and we’ll fix them for free. DUDE. They didn’t care if it was their fault or mine; they said they’ll give my pedals “the spa treatment” (a direct quote) for no charge. To save $70, I will gladly mail my pedals to Laguna Beach. Boy am I glad I gave them a call!

Also, I got my camera back from Canon a while ago. As you may recall from this post, I shipped it off to them for repairs back in July. They fixed it for free, and it’s worked perfectly since we received it. Just another reason to call the manufacturer.

KF quality

One thought on “I Love Warranties

  1. Here’s a warranty for you:

    I’ll love you forever;
    I’ll like you for always;
    As long as I’m living
    My baby you’ll be.

    Remember that one?

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