Words from the mouth of a wise man are gracious, while the lips of a fool consume him; the beginning of his talking is folly and the end of it is wicked madness.
Despite the unemployment hotline receiving an “unusually high volume of calls,” last Thursday evening I actually did get to talk to a person. This person took all my information, but I didn’t understand him 100% of the time; he talked fast and with an accent that confounded my ears. After having taken all my information, he suddenly made a dismayed noise and told me his computer screen had gone black. D’oh! He said he remembered everything I had said, though, and filled in the form again, verbally confirming with me as he did so.
At some point in this process, my address somehow changed from X Avalon Drive, Apartment Y to just plain Y Avalon Drive. I discovered this mistake when a letter arrived in our mailbox. It was addressed to Kathlee Ferguson, Y Avalon Drive, Marlborough, MA. Fortunately, our mailman figured out that it was for me. Opening the letter, I found that, to correct the error, I have to call the same hotline number and try to get through to them AGAIN! (My name apparently is not misspelled: Their system only has room for so many characters, so long names get cut off. Nice, huh? Good planning on their part. Cause nobody could have a first name longer than 7 characters. That would be impossible.)
This is more than disappointing. This is bordering into extremely frustrating territory, because when I call, although all I want is to change 1 number, I still get have to navigate through the convoluted automated system, enter my social security number, and still in the end hear the same idiotic recorded message telling me that they’re experiencing an unusually high volume of calls, and their hours are this to that, and call back later. Goodbye.