Having run out of options to get financial recompense from FedEx, BikeFlights.com, and USAA to replace my S-Works frame, I’ve sent Specialized the following letter. I don’t expect it to make any difference, but it can’t hurt.
My name is Katie Ferguson. This June my family splurged on an S-Works Tarmac disc to replace my 2015 Cannondale SuperSix Evo. The full-price S-Works was a huge financial stretch for us, but worth every penny. The crisp responsiveness, zippy power transfer, and incredible lightness combined with the unbelievable comfort made it a joy to ride, by far the most wonderful bike I’ve ridden in my almost 15 years of cycling. I told my friends that it offered all the benefits of the best race bike combined with the comfort of my long-time commuter bike. I named it Swift, after the bird.