Learning New Things

At work, the Engineering department (read: software developers and QA people) recently reorganized into four large, overarching groups. Within each group, the smaller development teams do similar work.

Meanwhile, my team, the technical writing team, comprises two Help Center writers. Pretty naturally we each took coverage of two development groups.

This works fine, but the new development groups shuffle up some of the areas of expertise we, the technical writers, previously covered. We keep our areas of core expertise (for me, reporting, and for her, trading), but some of what I did goes to my coworker. Now, for example, my coworker takes over documenting third-part integrations, which I previously covered. Meanwhile, I pick up covering teams neither of us have ever documented — a group that does all the development for internal tools and back-end data management. Most of this content I’ll delegate to our new Knowledge Base writer, but some may be worth documenting in Help Center. Continue Reading >>